Frequently asked questions.
Quick answers on ordering, age checks, delivery and care. If yours is not here, ask us.
Requesting to order
How do I request to order?
Add one or more pieces to Your Enquiry, then submit your name, email and any comments. An enquiry is not a confirmed order.
Can I change or cancel my enquiry?
Yes. Before a purchase has been agreed and confirmed, you can ask us to change or withdraw your enquiry.
When do I pay?
There are no online payments. Once we have confirmed availability, production time and delivery, payment is agreed with you individually. For knives, payment is agreed only after the necessary age verification has been completed.
Why does my enquiry disappear on another device?
Your enquiry list is stored in your browser on the device you are using. It will not follow you to a different browser or device.
Knives and age checks
Do you sell knives to under-18s?
No. Knives and knife sets are age-restricted products and are sold to customers aged 18 and over only. We cannot sell or deliver them to anyone under 18.
How do you check my age?
The 18+ confirmation in an enquiry is not age verification. We arrange verification separately before agreeing a knife purchase. Delivery age checks will be arranged with an appropriate carrier. See our knife delivery information for details.
Can I send a knife as a gift to someone else?
Gifting may be possible, but the delivery and age-check arrangements must be confirmed for the individual purchase and carrier service. Please ask us before making a request.
Why can’t a knife be delivered to a locker or left with another adult?
A locker cannot be used because age cannot be checked at collection. Delivery to another adult, including a neighbour, may be possible only where the applicable requirements and the carrier’s age-check process are met; we will confirm the arrangements before purchase.
Are boards and care products age-restricted?
No. Wooden boards, conditioning oil and the magnetic knife rack are not age-restricted. If an order contains any knife or knife set, the whole order is delivered as an age-restricted parcel.
Delivery and returns
How much is delivery and how long does it take?
Availability, production time, delivery options, costs and estimated times are confirmed after your enquiry. We do not promise delivery times that depend on carriers we do not control.
Can I return something?
You normally have statutory rights to cancel a distance order and to return faulty goods. Making a standard item after an enquiry does not by itself remove those rights; an exception may apply only to goods genuinely made to your specifications or clearly personalised. The details, including how they apply to knives, are in our delivery and returns information.
What if my order arrives damaged?
Please contact us as soon as you can, with your order number and photographs of the item and packaging, and we will put it right.
Products and care
Are your knives and boards really handmade?
Each piece is shaped, finished and checked by hand in small batches. Natural materials mean that no two handles or boards are exactly alike, so grain and colour will differ slightly from the photographs.
Can I put a knife or board in the dishwasher?
No. Heat, detergent and standing water damage edges, handles and timber. Wash by hand and dry straight away. See the care guide.
Which board oil should I use?
Use food-safe mineral oil or a board conditioner of mineral oil and wax. Avoid olive, sunflower and other cooking oils, which can turn rancid.
How often should I sharpen a knife?
Use the honing or maintenance method that suits your particular knife and its edge, following its individual care guidance. Sharpen when that maintenance no longer restores clean cutting; frequency depends on use and cutting surface.